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SO Green
Return Policy

  • Standard orders are allowed to be returned up to 10 days after receipt of merchandise for store credit only. Returns are subject to a 30% restocking assessment. A credit will be issued in written letter form with a value code for use within six months of credit issue. All return shipping fees are the responsibility of the client - and must be returned without damages.
  • Custom orders are final sale. Much of our product is made to order, 'custom' so please be sure of your purchase before placing your order on these items.


Furniture, bedding, lighting and custom items


Because many of these items are made to order, custom pieces are not returnable or refundable. Custom orders include (but are not limited to) any furniture item, all personalized or monogrammed items, furniture, mirrors, lamps, lighting and bedding lines. These pieces will be noted as custom. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify. You have up to 2 business days from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 2 days custom orders are non-refundable. Upon delivery, please take time to inspect all freight shipped furniture items carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days. Unfortunately, claims made after the 3 business day window will not be accepted and are unable to be returned. Please refer to our vendor warranties for specific information on individual policies.

SO Green does everything possible to assure a smooth and prompt delivery of your furniture and custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each furniture manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time. Also note that shipping time for freight items (this includes, furniture and some mirrors) is approximately 7-15 business days from the time that the item(s) are scheduled for pickup from our manufacturer. We act as your liaison to best assist you in a prompt delivery but again, there are variables that are out of our control as we are considered a third party. We know you'll enjoy the product that is made especially for you!

Furniture

Many of our custom made furnishings are made from wood, a natural living and breathing product. Nature is unique and never duplicates, making no two pieces of wood, even from the same tree, exactly alike. Because wood responds to fluctuations in humidity levels (just like hardwood flooring), furniture can expand and contract over time depending on the climate. Please note that the degree of humidity or dryness in your home may cause splitting which will not affect the structural integrity of the piece and is not to be considered defective.

Certain types of wood will have more visible knots and wood grain. Our artisans make every effort to conceal knots and grain on painted finishes, but due to natural resins within some wood types (i.e. pine), they cannot completely eliminate them or guarantee to control them. Over time, knots and grain may bleed through and slightly discolor the finish (this may be more apparent on light color finishes). This discoloration is not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. While finishes are durable, they are not indestructible. Please contact us for care and maintenance of your wood furniture.

Furniture/ Accessories Warrantees

SO Green upholds the warrantees provided by the artisans and manufacturers who create our furnishings. Because the details and duration of our manufacturers' warrantees differ, we encourage you to contact us for specific warranty information on products of interest.

Returning or exchanging "Free Shipping" items

Several of our products feature free shipping. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees. If exchanging a free shipping item for a standard shipping product, you will be charged our regular shipping cost.


BACKORDERS

SO Green strives to provide the best selection of items, but every so often customer demand exceeds our supply. If after placing your order you receive an emailed backorder notice, it will specify an approximate ship date for your merchandise. If you do not wish to wait until the due date you may cancel the order and your card will be refunded.

SO Green follows the industry standard "30 Day Rule" pertaining to delayed delivery of your items. This rule states that you understand the posted shipping timeframe estimates for each product ordered, and accept the estimate as part of the terms of sale. In the case where a ship date changes or is delayed longer than 30 days past the estimate for the product, you will be notified and given the option to cancel or change your order.

 

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